Customer support
Drafts replies to customer email for your OK, and answers the phone after hours, from the same facts.
Working today
6 working today · 1 building now
| Channel | What it does | Status |
|---|---|---|
| replies drafted for your OK | Working today | |
| Phone | answers and takes messages | Working today |
| Text messages | Building now | |
| Website chat | Building now |
Everything it does for you
Answer the 'when is the technician coming?' emails in one click
Your office answers in minutes, not hours, and the person at the desk gets their afternoon back.
For example
- Who
- Office manager at a 30-person HVAC service company
- When
- About 40 customer emails a day, mostly 'when is the technician coming?' and 'why is my invoice higher?'
- What they get
- Each email tagged Scheduling, Billing or Complaint, with a reply drafted from the company's policies and price list. She approves and sends.
Nothing goes to a customer until you've seen it
You get the speed without ever wondering what was sent in your name.
For example
- Who
- Owner of a 30-person HVAC service company
- When
- He doesn't trust software to reply to customers on its own yet.
- What they get
- A queue showing each draft beside the customer's email, with Approve, Edit and Reject. Nothing is sent from anywhere else.
Get proper email support running in an afternoon
Your customers get fast, consistent answers from the first week.
For example
- Who
- Office manager at a 30-person HVAC service company
- When
- The company has an FAQ page and a price list but no support process.
- What they get
- The system reads the website, then she sets the tone, gives example replies and says when to hand a question to a person. Every reply waits for her approval.
Answer existing customers on the phone the same way you would by email
A returns question gets the same correct answer whether they call or write.
For example
- Who
- Office manager at a 20-person online store
- When
- A customer calls asking where their order is and whether they can return it.
- What they get
- The phone line recognises a support question, answers from the same policies the email replies use, and logs the call against the customer; anything it can't answer becomes a ticket.
Correct a wording once and never see the mistake again
Your replies get more like you every week, and you stop fixing the same sentence.
For example
- Who
- Office manager at a 30-person HVAC service company
- When
- She changes 'within 24 hours' to 'by the next business day' in three drafts in a row.
- What they get
- The change is saved as a rule, and every later draft says 'by the next business day'.
Never let a sales enquiry sit in the support inbox
The quote request for 12 buildings reaches the person who can win it, today.
For example
- Who
- Office manager at a 30-person HVAC service company
- When
- A property manager writes to support asking for a quote on 12 buildings.
- What they get
- The email is labelled as commercial, kept out of the support queue, and passed to the person who handles sales.
And everything else it does
Find out what customers keep asking that you haven't answered yet
You know exactly which page or policy to write next.
See an example
- Who
- Office manager at a 30-person HVAC service company
- When
- Customers keep asking about financing options that aren't on the website.
- What they get
- A list of the questions the phone and email couldn't answer confidently, so she knows which page or policy to write next.
Every email, post and comment waits for your OK. Your receptionist answers calls live, only from answers you've approved.
Join as a founding member.
$490 a month for access, two people included. Usage is billed at cost, every line itemised, with $49 included every month for founding members. When the 100th member joins, access for new members goes to $990. Every part marked building now arrives the day it ships, at the price you joined at.
Start where you are.
Nothing here is sold on a deadline. The price moves when the cohort fills, not on a date.